Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us how we can do better? This page explains the best way to reach Online Casinos Australia and what you can realistically expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting a proper answer from our team. Send your message to [email protected] and someone will read it in full before replying — we don't rely on templated bots to fob readers off.
If you can, mention what your message is about in the subject line. A quick note such as "bonus terms question" or "correction on a review" helps us route it to the right person and usually means a faster reply.
What We Can Help With
We hear from a wide mix of readers, from people comparing their first online casino to those who've been playing pokies for years. Common reasons people get in touch include:
- Questions about a review or rating — if you want more detail on why a casino sits where it does, or how a specific bonus offer works, ask us directly.
- Corrections — bonus terms, wagering requirements, licensing details and payment options at offshore casinos can change without much notice. If something on our site looks out of date, tell us and we'll check it.
- Payment and withdrawal queries — questions about deposit limits, processing times or which methods are Australian-friendly (including PayID where it's supported) are ones we can usually point you towards an answer for.
- Content suggestions — if there's a topic around online pokies, live dealer games or payment methods you'd like us to cover in more depth, we're open to it.
- General feedback — good or bad, we want to know how our reviews and comparisons are actually landing with Australian players.
What We Can't Help With
A few things sit outside what our team can assist with directly, since we're an independent review and comparison site rather than a casino operator:
- Account issues, deposits, withdrawals or verification problems at a specific casino — these need to go to that operator's own support team, usually via live chat or email listed on their site.
- Disputes over a bonus, wager or payout — again, this sits with the casino in question, and its terms and conditions will set out how disputes are handled.
- Requests to bypass age or identity verification — every casino we review requires players to be 18 or over and to complete identity checks, and we won't advise around this.
If your enquiry falls into one of these areas, we're still happy to point you in the right direction — just let us know the casino involved and what's happened.
How Quickly We Respond
We aim to get back to genuine enquiries within a couple of business days. Messages that arrive on weekends or public holidays are usually picked up the next working day. If your question is detailed or needs checking against a casino's current terms, it may take a little longer to give you a proper answer rather than a rushed one.
A Word on Responsible Gambling
If you or someone you know is finding gambling difficult to control, please say so in your message — we take this seriously and can point you towards independent Australian support services. All the casinos we list should offer their own responsible-gambling tools, such as deposit limits and self-exclusion, and we'd encourage you to use these regardless of which site you choose to play on.
It's worth remembering that the casinos featured on this site are offshore operators, licensed outside Australia. We cover their licensing details, game ranges and payment methods as part of our reviews, but any account-level questions about eligibility or verification are best directed to the casino itself once you've had a look at what each one offers.
Before You Write In
A quick check first can sometimes save you a wait for a reply. If your question is about how we choose and rank casinos, our non-GamStop casino reviews page and our other guides cover a lot of the detail around licensing, bonus terms and payment options that readers commonly ask about.
Otherwise, drop us a line at [email protected]. We read every message that comes in, and we'd rather hear from you than have you guessing.